Vaporizers Warranty and Return Policy
Please be sure to research product and manufacturer warranties prior to committing to purchase of a herbal/concentrate/medical marijuana vaporizer. If you have any questions about our products, you can visit one of our retail stores, or contact us by phone or email, and we will do our best to help you make an informed purchase.
Test your herbal vaporizer’s functionality at the point of purchase (or as soon as you receive it by courier) by turning the device on and ensuring that it charges and heats up appropriately.
Details on herbal vaporizer warranty for each manufacturer can be found below. 180 Smoke Vape Store recommends that you keep a copy of your receipt/email invoice (digital or scanned copies are fine) for the duration of the manufacturer’s warranty period. Read the device manual to ensure you are using it correctly.
BRAND NEW, UNOPENED, & UNUSED VAPORIZER
Once opened or used, vaporizers are considered final sale and cannot be returned. However, devices that are brand new, unopened, and unused may be accepted as returns at the discretion of a 180 Smoke representative. For devices with authenticity seals on the packaging (e.g., Storz & Bickel, PAX, Dipstick Vapes), the seal sticker must be fully intact and undisturbed to be eligible for return.
Retail Store or Online Purchase: see next steps and timeline policy under the section “New/Unused Product Refund or Exchange Process” here.
DEAD, DEFECTIVE, OR BROKEN ON ARRIVAL VAPORIZER (UNUSED)
If you find that your vaporizer is defective on arrival (DOA), not charging, or not heating appropriately, do not put any substance into the device. See the chart below for warranty information.
Retail Store or Online Store Purchase: See next steps and timeline policy under the section “Warranty-related Exchange or Store Credit for DOA” here.
VAPORIZER DEVICE ISSUES WITHIN THE WARRANTY PERIOD (USED)
Once opened or used, vaporizers are final sale. Any and all applicable warranties must be dealt with through the respective manufacturer found in the chart below.
Warranty offered by any manufacturer does not cover (i) cosmetic damage; (ii) damage from tampering, performed or attempted unauthorized service; (iii) damage caused by unit modification; (iv) damage caused by accident, misuse, or abuse; and (v) damage due to normal wear and tear or natural aging of the product. Use only the chargers provided with manufacturer's product. Incompatible chargers may cause batteries to overheat or fail, posing a fire hazard. Warranty does not include accessories and consumable spare parts, such as filters, mouthpieces, or glass parts.
All warranty claims will require you to provide a copy of your receipt from 180 Smoke Vape Store (hard copy or digital). Note that 180 Smoke is an authorized retailer of all the vaporizer brands sold in its online and retail stores.
Brand | Warranty Terms & Contact Information |
ArizerTech | Limited Warranty Includes parts & labor defects in material or workmanship, excluding battery. Lifetime warranty on heating element. Glass not covered under warranty. Details: https://arizer.com/ To initiate warranty claim, contact Arizer: service@arizer.com / 1 (888) 291-0521 |
AtmosRx | 5-year Limited Warranty Items will not be replaced with different models or parts. All items being replaced are subject to a replacement fee that covers the shipping and processing costs. Details: https://www.atmosrx.com To initiate warranty claim, contact Atmos: support@atmosrx.com / 1 855 633 3244 |
DaVinci / Organicix, LLC | 2-year Limited Warranty General warranty for DaVinci Vaporizers includes all attached parts, craftsmanship, electronics, heating chambers, and structural integrity. The lithium-ion batteries, however, are subject to degradation, and the reduced run time over the course of regular use thus carries a 90-day warranty after purchase to perform as designed for forty (40) continuous minutes at 200ºF. Details: http://www.davincivaporizer.com To initiate warranty claim, contact VapeWorld: |
Dipstick Vapes | 1-year Limited Warranty Warranty covers defects in craftsmanship on the body and wiring of the device. Warranty does not cover vapor tip or crystal quartz atomizer. Details: https://dipstickvapes.com To initiate warranty claim, contact Dipstick Vapes: support@dipstickvapes.com / 1 (844) 922-8273 |
Dr. Dabber | 1-year “No-questions-asked” Warranty Warranty covers the battery and the charger. Glass and replacement atomizer components are not covered. Details: https://www.drdabber.com To initiate warranty claim, contact Dr. Dabber: info@drdabber.com / 1 (855) 362-3227 |
Firefly / NWT Holdings, LLC | 2-year Limited Warranty Covers defects in material and/or workmanship under normal use for a period of two (2) years from the date of purchase. This limited warranty is transferable. Details: https://www.thefirefly.com To initiate warranty claim, contact Firefly: |
FLYT LAB | 10-year Limited Warranty Covers all non-consumable components of the device. The warranty does not cover performance degradation or components with non-mechanical functions. Details: http://www.flytlab.com To initiate warranty claim, contact FLYT Lab: |
Grenco Science | 1-year Limited Warranty Warranty is not applicable to mouthpieces, tanks, or coils. Details: https://www.gpen.com To initiate warranty claim, contact Grenco Science: info@grencoscience.com / 1 (877) 865-2260 |
Humboldt Vape Tech | Lifetime Warranty Warranty covers the vaporizer hardware but not coils, which are considered consumable. Coils are guaranteed to fire, but must be tested prior to use. Details: https://humboldtvapetech.com/ |
Hopper Labs | Lifetime Warranty Devices must be registered at https://www.ghvape.com/ in order to receive warranty service. Details: https://www.grasshoppervape.com/ To initiate warranty claim, contact Hopper Labs: |
Magical Butter | No Warranty, Only Dead on Arrival (DOA) Claims To initiate a DOA claim, contact 180 Smoke Vape Store: info@180smoke.com.com / 1 (855) 994-6180 |
Mig Vapor | 90-day Limited Warranty Details: https://www.migvapor.com To initiate a warranty claim, contact 180 Smoke Vape Store: service@migvapor.com / 1 954 323 8315 |
PAX Labs | Limited Time Warranty - time differs by device; see manufacturer website for details. Warranty covers defects in materials and workmanship under normal use and service. Details: https://www.pax.com/ Customers facing problems with the PAX device or consumables should contact PAX directly by following this link. All consumables and pods are final sale. For all PAX issues, contact PAX directly.To initiate warranty claim, contact PAX Labs using the Customer Support link below. |
Prohibited | Lifetime Warranty Warranty covers defects in materials and workmanship under normal use and service. Details: https://www.prohibited.com/ To initiate warranty claim, contact Prohibited: support@prohibited.com / 1 (877) 676-7887 |
Storz and Bickel | 3-year Warranty on Classic Volcano, Digital Volcano, Solid Valve, Easy Valve, Plenty 2-year Warranty on Mighty, Crafty Details: https://www.storz-bickel.com To initiate warranty claim, contact Storz and Bickel: info@storz-bickel.com / 1 (510) 451-1553 |
Utillian | 1-year Limited Warranty Details: https://torontovaporizer.ca/warranty To initiate a warranty claim, contact Toronto Vaporizer: cs@tvape.com / 1 (855) 234-8273 |
Vapium | 1-year Limited Warranty Warranty does not cover water damage. Details: http://www.vapium.ca To initiate warranty claim, contact Vapium: support@vapium.com / 1 (844) 468- 2748 |
Yocan | 3-month Limited Warranty Details: https://www.yocanusa.com/pages/warranty To initiate warranty claim on manufacturer defect, contact 180 Smoke Vape Store: info@180smoke.com / 1 (855) 994-6180 |
Zeus | 1-year Hassle-free Warranty Details: http://zeusarsenal.com To initiate warranty claim, contact Zeus: info@zeusarsenal.com / 1 (844) 858-8273 |
For warranty information on vaporizer manufacturers not listed above, please contact support@180smoke.com.
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