180 Smoke

Vaporizers Warranty and Return Policy

Please be sure to research product and manufacturer warranties prior to committing to purchase of a herbal/concentrate/medical marijuana vaporizer. If you have any questions about our products, you can visit one of our retail stores, chat with us online, or contact us by phone or email, and we will do our best to help you make an informed purchase.

Test your herbal vaporizer’s functionality at the point of purchase (or as soon as you receive it by courier) by turning the device on and ensuring that it charges and heats up appropriately.

Details on herbal vaporizer warranty for each manufacturer can be found below. 180 Smoke Vape Store recommends that you keep a copy of your receipt/email invoice (digital or scanned copies are fine) for the duration of the manufacturer’s warranty period. Read the device manual to ensure you are using it correctly.


Once opened or used, vaporizers are considered final sale and cannot be returned. However, devices that are brand new, unopened, and unused may be accepted as returns at the discretion of a 180 Smoke representative. For devices with authenticity seals on the packaging (e.g., Storz & Bickel, PAX, Dipstick Vapes), the seal sticker must be fully intact and undisturbed to be eligible for return.

Retail Store or Online Purchase: see next steps and timeline policy under the section “New/Unused Product Refund or Exchange Process” here.


If you find that your vaporizer is defective on arrival (DOA), not charging, or not heating appropriately, do not put any substance into the device. See the chart below for warranty information.

Retail Store or Online Store Purchase: See next steps and timeline policy under the section “Warranty-related Exchange or Store Credit for DOA” here.


Once opened or used, vaporizers are final sale. Any and all applicable warranties must be dealt with through the respective manufacturer found in the chart below.

Warranty offered by any manufacturer does not cover (i) cosmetic damage; (ii) damage from tampering, performed or attempted unauthorized service; (iii) damage caused by unit modification; (iv) damage caused by accident, misuse, or abuse; and (v) damage due to normal wear and tear or natural aging of the product. Use only the chargers provided with manufacturer's product. Incompatible chargers may cause batteries to overheat or fail, posing a fire hazard. Warranty does not include accessories and consumable spare parts, such as filters, mouthpieces, or glass parts.

All warranty claims will require you to provide a copy of your receipt from 180 Smoke Vape Store (hard copy or digital). Note that 180 Smoke is an authorized retailer of all the vaporizer brands sold in its online and retail stores.


Warranty Terms & Contact Information


Limited Warranty

Includes parts & labor defects in material or workmanship, excluding battery. Lifetime warranty on heating element. Glass not covered under warranty.

Details: https://arizer.com/

To initiate warranty claim, contact Arizer:

[email protected] / 1 (888) 291-0521


5-year Limited Warranty

Items will not be replaced with different models or parts. All items being replaced are subject to a replacement fee that covers the shipping and processing costs.

Details: https://www.atmosrx.com

To initiate warranty claim, contact Atmos:

[email protected] / 1 855 633 3244

DaVinci / Organicix, LLC

10-year Limited Warranty: Davinci IQ, Davinci IQ2, Davinci Miqro || 2-year Limited Warranty: Ascent, (original) Davinci Vaporizer

General warranty for DaVinci Vaporizers includes all attached parts, craftsmanship, electronics, heating chambers, and structural integrity. The lithium-ion batteries, however, are subject to degradation, and the reduced run time over the course of regular use thus carries a 90-day warranty after purchase to perform as designed for forty (40) continuous minutes at 200ºF.

Details: http://www.davincivaporizer.com

To initiate warranty claim, contact VapeWorld:

[email protected]

Dipstick Vapes

1-year Limited Warranty

Warranty covers defects in craftsmanship on the body and wiring of the device. Warranty does not cover vapor tip or crystal quartz atomizer.

Details: https://dipstickvapes.com

To initiate warranty claim, contact Dipstick Vapes:

[email protected] / 1 (844) 922-8273

Dr. Dabber

1-year “No-questions-asked” Warranty

Warranty covers the battery and the charger. Glass and replacement atomizer components are not covered.

Details: https://www.drdabber.com

To initiate warranty claim, contact Dr. Dabber: [email protected] / 1 (855) 362-3227

Firefly / NWT Holdings, LLC

2-year Limited Warranty

Covers defects in material and/or workmanship under normal use for a period of two (2) years from the date of purchase. This limited warranty is transferable.

Details: https://www.thefirefly.com

To initiate warranty claim, contact Firefly:

[email protected]


10-year Limited Warranty

Covers all non-consumable components of the device. The warranty does not cover performance degradation or components with non-mechanical functions.

Details: http://www.flytlab.com

To initiate warranty claim, contact FLYT Lab:

[email protected]

Grenco Science

1-year Limited Warranty

Warranty is not applicable to mouthpieces, tanks, or coils.

Details: https://www.gpen.com

To initiate warranty claim, contact Grenco Science:

[email protected] / 1 (877) 865-2260

Humboldt Vape Tech

Lifetime Warranty

Warranty covers the vaporizer hardware but not coils, which are considered consumable. Coils are guaranteed to fire, but must be tested prior to use.

Details: https://humboldtvapetech.com/

Hopper Labs

Lifetime Warranty

Devices must be registered at https://www.ghvape.com/ in order to receive warranty service.

Details: https://www.grasshoppervape.com/

To initiate warranty claim, contact Hopper Labs:

[email protected]

Magical Butter

No Warranty, Only Dead on Arrival (DOA) Claims

To initiate a DOA claim, contact 180 Smoke Vape Store:

[email protected]

Mig Vapor

90-day Limited Warranty

Details: https://www.migvapor.com

To initiate a warranty claim, contact 180 Smoke Vape Store:

[email protected]

PAX Labs

Limited Time Warranty - time differs by device; see manufacturer website for details.

Warranty covers defects in materials and workmanship under normal use and service.

Details: https://www.pax.com/

Customers facing problems with the PAX device or consumables should contact PAX directly by following this link. All consumables and pods are final sale. For all PAX issues, contact PAX directly.To initiate warranty claim, contact PAX Labs using the Customer Support link below.

PAX Labs Customer Support


Lifetime Warranty

Warranty covers defects in materials and workmanship under normal use and service.

Details: https://www.prohibited.com/

To initiate warranty claim, contact Prohibited:

[email protected] / 1 (877) 676-7887

Storz and Bickel

3-year Warranty on Classic Volcano, Digital Volcano, Solid Valve, Easy Valve, Plenty

2-year Warranty on Mighty, Crafty

Details: https://www.storz-bickel.com

To initiate warranty claim, contact Storz and Bickel:

[email protected] / 1 (510) 451-1553


1-year Limited Warranty

Details: https://torontovaporizer.ca/warranty

To initiate a warranty claim, contact Toronto Vaporizer:

[email protected] / 1 (855) 234-8273


1-year Limited Warranty

Warranty does not cover water damage.

Details: http://www.vapium.ca

To initiate warranty claim, contact Vapium:

[email protected] / 1 (844) 468- 2748


3-month Limited Warranty

Details: https://www.yocanusa.com/pages/warranty

To initiate warranty claim on manufacturer defect, contact 180 Smoke Vape Store:

[email protected]


1-year Hassle-free Warranty

Details: http://zeusarsenal.com

To initiate warranty claim, contact Zeus:

[email protected] / 1 (844) 858-8273

For warranty information on vaporizer manufacturers not listed above, please contact [email protected]