180 Smoke

Shipping & Tracking

180smoke.ca offers everyday free shipping on all Canadian orders that are $49 and over (before taxes and shipping).

Due to a high volume of online orders and increased health & safety measures, our courier partners are experiencing significant delays. Orders may not be scanned at each processing facility, which may result in delayed or incorrect tracking information. We apologise for the inconvenience on their behalf and thank you for your patience.

We have temporarily suspended Canada Post as a shipping option for GTA orders. Instead we are offering “same day shipping” service to our GTA customers through a local vendor. We will continue to explore other courier options for orders outside of GTA to decrease delivery time.

Age of Majority

We comply with all applicable laws regarding the sale and distribution of tobacco, nicotine and/or related products. We can only service customers over the age of majority in their respective jurisdictions. Orders found to be returned due to an underage purchase will be subject to a penalty in the form of a 50% refund.

Order Processing

After your order has been placed, you will be notified with an order confirmation email. Your order will be processed in our warehouse within 24 - 48 hours, subject to peak holiday periods. Once your order has been picked up, you will receive an email or text message from the courier containing your tracking information.

Order Tracking

You can check the status of your order by logging into your 180Smoke.ca account or visiting our order status page. Orders labelled as “complete” have been processed by our warehouse and scheduled for delivery. Your tracking number will indicate the delivery status of your order after it is picked up from our warehouse.

Shipping Options and Serviceable Areas

We offer various shipping options at checkout, please select the option that best services your needs. We currently ship to all Canadian post codes. Limited shipping options may be available in some areas. We may restrict shipping to certain addresses such as 180 Smoke retail locations, warehouses and freight forwarding companies.

P.O. box orders can only be serviced through Canada Post by selecting Canada Post as your shipping option at checkout. You are required to visit your nearest Canada Post outlet for pickup and you will need to show a piece of valid, government issued, photo ID to confirm age of majority.

Free Shipping

We offer everyday free shipping on all merchandise orders that are $49 and over (excluding taxes). Qualified orders are shipped via Canada Post’s Expedited Parcel service or Swyft.

Discreet Shipping

All packages will be shipped under 2360149 Ontario Inc. and in plain packaging to protect your privacy.

Exemptions to Guaranteed Delivery Times

Courier services we ship with cannot guarantee delivery times in the event of outside factors beyond their control and for which they cannot be held responsible. These include, but are not limited to: National Holidays, Inclimate Weather Conditions and Natural Hazards (ie: Floods, Wildfires, Hurricanes, etc).

Delivery and Order Pickup

In order to receive your package from the courier you are required to present a piece of valid, government issued, photo ID to prove age of majority. Some couriers may request a signature as proof of delivery. In the event that your order is transferred to a post office or pickup location, you will be required to claim it with a pickup notice from the courier and a piece of valid, government issued, photo ID confirming age of majority.

Packages cannot be left at the door or in a mailbox.

Due to Covid-19 precautions, Canada Post has temporarily changed its delivery method. They will not be delivering parcels that require proof-of-age to the customer’s door. Instead, Canada Post will leave a notice card directing customers to a nearby outlet for pickup. To retrieve your package, you will need to show a valid government issued photo ID which proves you are of age of majority and reside at the shipping address of the parcel.

Same Day Delivery - Greater Toronto Area

We have partnered with a local Toronto courier - Swyft - to service our GTA and select Southern Ontario regions’ orders. This shipping option will appear for qualified postal codes only.

Orders placed before 1 PM will be delivered between 5 PM and 10 PM on the same day from Monday - Saturday. Orders placed after 1 PM will be delivered between 9 AM and 10 PM on the following day. If Swyft is unable to reach you for delivery, a second attempt will be made on the following day between the hours of 9 AM and 10 PM. The package will be returned to us if the second delivery attempt fails, and you will be contacted inquiring about a reshipment or refund as per our terms of service.

As soon as the order has been dispatched, an email or text notification is sent to you with approximate delivery time. When the driver is five minutes away, another notification is sent. When the driver arrives, a final notification is sent to the customer, letting you know the driver has arrived.

You need to be of age of majority to shop at 180smoke.ca. To receive your package from a Swyft driver, you will need to show a valid government issued photo ID which proves you are of age of majority.

Once your package has been picked up by Swyft, they will send your tracking information through phone or email. Merchandise changes cannot be made. If you have a delivery address change request, please contact your Swift driver directly. Swyft will try their best to accommodate.

Lost or Damaged Packages


Lost In Transit

In the event that a package has exceeded its estimated delivery date by more than 21 business days, we will open up a claim on your behalf as the shipper of the item with the courier company.

Incorrectly Marked as Delivered

In the event the package is marked as delivered without having been received, please connect with anyone who might have retrieved it on your behalf (Ex: Concierge, Family Member, Roommate, etc) and review your tracking information to ensure that it has not been made available for pickup before contacting us with your inquiry. If you are unable to locate your missing package, you must notify us within 5 days of the marked delivery date in order to file a claim.

Damaged Packages

In an event if your package arrives damaged, please reach out to our customer service team within 5 days of delivery. We may initiate an investigation on a damaged package and you may be required to submit pictures of the condition the package arrived in. The courier may reach out to you for an inspection. Please monitor your emails and respond to communications from 180 Smoke and our courier partner.

Courier Investigation

A courier investigation may take up to 15 business days, or longer in complex cases. Unfortunately, we must wait until an investigation has been completed before resending or refunding the order.

For any inquiries relating to lost or damaged packages, please contact our customer service team for assistance.

Taxes

All taxes will be applied subject to federal and provincial tax legislation.

Unauthorized Returns

Once a package has been returned to our warehouse due to a delivery failure (ex: Incorrect address, unclaimed order, etc) Customer Service will attempt to reach out to you at the email listed on your order offering the options of reshipment the parcel at the original shipping cost or a refund minus the original shipping cost and a 10% restocking fee. All orders eligible for free shipping will be charged a $10 flat rate for a reshipment.