free-shipping made-in-canada support

Shipping & Tracking

Canada Post Shipping Times
Estimated Shipping time after dispatch to major metros. Actual times may vary.

Orders are processed monday to friday and on sundays. Typically, it takes 1 business day to process the order and shipping time varies from additional 1 to 6 business days, depending on your choice of shipping service and your location.

Signature and ID check are required so packages will not be left at the door or mailbox.

Free Shipping is sent by Expedited Parcel. For Free shipping, subtotal after discounts must be over $100 CAD.

SHIPPING & TRANSIT TIME

Please allow 1 business day for order processing. Shipments are only picked up by Courier Monday to Friday between 2pm and 4pm, even through we pack orders Mondays  to Fridays and Sundays.

Estimated shipping times are affected by a number of factors, including, but not limited to

  • Your choice of courier
  • Your choice of delivery service (Standard Shipping, Xpresspost, etc.)
  • Your location (all orders are shipped out of Toronto, Ontario)
  • The day on which the order was made (some couriers do not operate on weekends)
  • Weather conditions
  • Acts of God (We don't know how to explain this, but this is in all our courier contracts)

Please refer to your courier of choice for their estimated shipping times if you want further clarity before ordering.

Once your order is placed, the respective courier will provide you with an estimated shipping date. As it is an estimate, the date of arrival may vary.

*Please note that 180 Smoke itself does not provide delivery services, and relies on courier partners.

180 Smoke is unable to control issues due to a natural disaster or delays caused by Canada Post.

CREDIT CARD PAYMENTS

If paying by Credit card, please note that a shipping address that is not associated with your credit card may delay your order due to additional verification requirements!

  • If ordering for yourself, we suggest you request shipping to only addresses registered with your credit card. Otherwise, please budget at least 1 extra day for verification.
  • If sending a gift, kindly call the phone number on the back of your credit card to ensure that your desired shipping address is part of your credit card profile. Typically, there is little wait time or they give you option to call you back if wait time is longer than a few minutes. 

SHIPPING & MISSING PACKAGE POLICY

Shipment lost in transit or Damaged: Once an item leaves 180 Smoke warehouse facility and a tracking number is provided, the package becomes responsibility of the carrier. Delays or delivery errors by Courier company like Canada Post is completely out of our control. And for your protection, we provide automatic insurance of up to $100 when you request trackable shipping.

  • Before we can create a investigation ticket with Canada Post, you must confirm that your package is not with your concierge, a family member or in your mailbox.
  • We will also need in writing that you have not received the product and would like for us to create an investigation ticket.
  • After an investigation ticket is opened with Canada Post, a copy will be sent to you.
  • They will require confirmation from you of the whole thing.
  • Unfortunately, we must wait till Canada Post confirms that the package has been lost before we can process a credit or re-send the products to you. Else, they will find your package during their trace in a nearby post office and items will be delivered to you at the earliest.

 

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