Shipping & Tracking

Table of Contents:

180smoke.ca offers everyday free shipping on all Canadian orders that are $59 and over, after discounts (before taxes and shipping).

AGE OF MAJORITY

All of our packages are shipped using age verification services provided by our courier partners to ensure that every person placing an order with us adheres to the age of majority to purchase tobacco, nicotine and/or related products in their respective jurisdiction. Please see our return section for more information regarding underage orders.

ORDER PROCESSING

After your order has been placed, you will be notified via an order confirmation email. Your order will be processed within 24 hours, subject to peak periods. Once your order has been scheduled for delivery, you will receive an email informing you of how to track your package.

EXPRESS SHIPPING

We have partnered with local Toronto couriers to service customers in the Greater Toronto Area (GTA), select Southern Ontario regions including Hamilton and Burlington, and the greater Montreal area. This shipping option will automatically appear for qualified postal codes, and is only available for those select areas.

Parcels must be received personally, or by someone residing in the same household who is over the age of majority, so long as they are able to provide a piece of valid government-issued, photo ID (required). Deliveries cannot be received by a doorman, or neighbor with a different address. If you have a delivery address change request, please contact our customer service department, and we will try our best to accommodate. Please review the details of our various shipping options below:

Same/Next Day Delivery: Greater Toronto Area (Flashbird)
Orders placed for qualified postal areas in the GTA and surrounding areas before 1 PM EST from Monday to Saturday are eligible for same-day delivery. Orders placed after 1 PM will be dispatched the next day, except for Sundays. You will be emailed by the carrier when your order has been added to the delivery manifest, and provided a link to select the date/time of your preferred delivery window. Deliveries will be made between 4 PM and 10 PM EST, and are confirmed via SMS. Tracking details are available here.

Same/Next Day Delivery: Hamilton/Burlington (Flashbird)
Orders placed for qualified postal areas in the Hamilton, Burlington, and surrounding areas before 1 PM EST from Monday to Friday are eligible for same-day delivery. Orders placed after 1 PM will be dispatched the next day, except for Saturdays or Sundays. You will be emailed by the carrier when your order has been added to the delivery manifest, and provided a link to select the date/time of your preferred delivery window. Deliveries will be made between 4 PM and 10 PM EST, and are confirmed via SMS. Tracking details are available here.

Next Day Delivery: Greater Montreal Area (Flashbird)
Orders placed for qualified postal areas in the GMA and surrounding areas before 1 PM EST from Monday to Friday are eligible for next-day delivery, Tuesday through Saturday. Orders placed after 1 PM will be dispatched the following day, except for Sundays or Mondays. You will be emailed by the carrier when your order has been added to the delivery manifest, and provided a link to select the date/time of your preferred delivery window. Deliveries will be made between 4 PM and 10 PM EST, and are confirmed via SMS. Tracking details are available here.

ORDER TRACKING

Orders labeled as “Left the Warehouse” have been processed and scheduled for delivery.

Canada Post
Orders shipped via Canada Post will be assigned with unique tracking numbers that become active after the package is sorted and distributed at their warehouse. It will allow you to monitor the delivery status of your order from our warehouse to your doorstep. If you do not receive any tracking number via email within 24 hours after placing the order, you may use the order number to track your package on Canada Post's website.

Express Carriers: Flashbird 
You will be emailed by the carrier when your order has been added to the delivery manifest, and provided a link to select the date/time of your preferred delivery window. You will be notified via text message, to the number included with your order, when the order leaves the carrier warehouse for delivery, followed by another when the parcel is en-route, and confirmation when the driver has arrived. The second text message contains a link to livetrack your driver and you will be called upon arrival. In the event that your delivery is missed, a representative from the carrier will reach out to reschedule within 24-48 hours. The package will be returned to us if the second delivery attempt fails, and you will be contacted inquiring about a reshipment or refund as per our terms of service. Click the following links for more details specific to the GTA.

Please note: A valid Canadian phone number is required for same day delivery.

SHIPPING OPTIONS AND SERVICEABLE AREAS

We currently ship to all Canadian postal codes. Limited shipping options may be available in some areas. We do not ship any online orders to 180 Smoke retail locations, warehouses, freight forwarding companies or internationally for pickup.P.O. box orders can only be serviced through Canada Post by selecting Canada Post as your shipping option at checkout. You are required to visit your nearest Canada Post outlet for pickup.

FREE SHIPPING- $59

We offer everyday free shipping on all merchandise orders that are $59 and over, after discounts (excluding taxes). Qualified orders are shipped via Canada Post’s Expedited Parcel service or Local Couriers.

DISCREET SHIPPING

All packages will be shipped under 2360149 Ontario Inc. and in plain packaging to protect your privacy.

CANCELLATIONS AND ORDER ADJUSTMENTS

Although we try our best to accommodate, orders cannot be cancelled once the status has been marked as “Left the Warehouse.” By placing an order with us, you acknowledge that your order and delivery information are accurate.To ensure order accuracy, any adjustments made to the items in your order will require you to place a new order. Our customer service team will be able to cancel and refund your previous order, at your request, so long as it has not left our warehouse.

EXEMPTIONS TO DELIVERY GUARANTEES

Courier services we ship with cannot guarantee delivery times in the event of circumstances beyond their control and for which they cannot be held responsible. These include, but are not limited to: National Holidays, Inclimate Weather Conditions and Natural Hazards (i.e. Floods, Wildfires, Hurricanes, etc.).

DELIVERY AND ORDER PICKUP

In order to receive your package from the courier, you are required to present a piece of valid government-issued photo ID proving age of majority. Some couriers may request a signature as proof of delivery. In the event that your order is transferred to a post office or pickup location, you will be required to claim it with a pickup notice from the courier and a piece of valid government-issued photo ID confirming age of majority. As a result of this, packages cannot be left at the door or in a mailbox.

ORDER DISCREPANCIES

In the case where there is a discrepancy with the product(s) you received, please contact our customer service team at [email protected] with your order number. You may be required to submit a photo of the product(s) received in your order, as well as a photo of the packing slip included in the order, for feedback and quality control purposes with our shipping team. Order discrepancies must be reported within 5 business days of the order being received.

LOST IN TRANSIT

Canada Post
In the event that a package has exceeded its estimated delivery date by more than 14 business days, please reach out to [email protected]. Our Customer Service department will open up a claim on your behalf as the shipper of the item with Canada Post

Flashbird
In the event that a package has exceeded its estimated delivery time by more than 24 hours, please ensure that your order was placed prior to the 10AM PST/1PM EST cutoff time (deliveries do not occur on Sundays) before reaching out to [email protected].

MARKED AS DELIVERED

In the event your order is marked as delivered without having been received, please connect with anyone who might have retrieved it on your behalf (Ex: Family Member, Roommate, etc) and review your tracking information to ensure that it has not been made available for pickup before contacting us with your inquiry.If you are unable to locate your missing package, please contact [email protected]. You must notify us within five (5) days of the marked delivery date in order to file a claim.

DAMAGED PACKAGES

In the event your package arrives damaged, please reach out to [email protected] within five (5) days of delivery in order to initiate an investigation. You may be required to submit pictures illustrating the condition of the package and speak with a representative from the courier company.

COURIER INVESTIGATION

A courier investigation may take up to 14 business days to resolve. Unfortunately, we must wait until an investigation has been completed before resending or refunding the order.

TAXES

All taxes will be applied subject to federal and provincial tax legislation.

Welcome to 180 Smoke

Select your province to validate your age.

This website hosts promotional and sales material for adults only (18/19+), not intended for minors.

Government ID verification is required to enter our stores, and to complete all deliveries for online purchases.