Shipping & Tracking
180smoke.ca offers everyday free shipping on all Canadian orders that are $49 and over (before taxes and shipping).
Due to a high volume of online orders and increased health & safety measures, our courier partners are experiencing significant delays. Orders may not be scanned at each processing facility, which may result in delayed or incorrect tracking information. We apologise for the inconvenience on their behalf and thank you for your patience.
Age of Majority
We comply with all applicable laws regarding the sale and distribution of tobacco, nicotine and/or related products. We can only service customers over the age of majority in their respective jurisdictions. Orders found to be returned due to an underage purchase will be subject to a penalty in the form of a 50% refund.
After your order has been placed, you will be notified with an order confirmation email. Your order will be processed in our warehouse within 24 - 48 hours, subject to peak holiday periods. Once your order has been picked up, you will receive an email or text message from the courier containing your tracking information.
You can check the status of your order by logging into your 180Smoke.ca account or visiting our order status page. Orders labelled as “Left the Warehouse” have been processed by our warehouse and scheduled for delivery. Your tracking number will indicate the delivery status of your order after it is picked up from our warehouse.
Shipping Options and Serviceable Areas
We offer various shipping options at checkout, please select the option that best services your needs. We currently ship to all Canadian post codes. Limited shipping options may be available in some areas. We may restrict shipping to certain addresses such as 180 Smoke retail locations, warehouses and freight forwarding companies.
P.O. box orders can only be serviced through Canada Post by selecting Canada Post as your shipping option at checkout. You are required to visit your nearest Canada Post outlet for pickup and you will need to show a piece of valid, government issued, photo ID to confirm age of majority.
We offer everyday free shipping on all merchandise orders that are $49 and over (excluding taxes). Qualified orders are shipped via Canada Post’s Expedited Parcel service or Local Couriers.
All packages will be shipped under 2360149 Ontario Inc. and in plain packaging to protect your privacy.
Exemptions to Guaranteed Delivery Times
Courier services we ship with cannot guarantee delivery times in the event of outside factors beyond their control and for which they cannot be held responsible. These include, but are not limited to: National Holidays, Inclimate Weather Conditions and Natural Hazards (ie: Floods, Wildfires, Hurricanes, etc).
Delivery and Order Pickup
In order to receive your package from the courier you are required to present a piece of valid, government issued, photo ID to prove age of majority. Some couriers may request a signature as proof of delivery. In the event that your order is transferred to a post office or pickup location, you will be required to claim it with a pickup notice from the courier and a piece of valid, government issued, photo ID confirming age of majority.
Packages cannot be left at the door or in a mailbox.
Due to Covid-19 precautions, Canada Post has temporarily changed its delivery method. They will not be delivering parcels that require proof-of-age to the customer’s door. Instead, Canada Post will leave a notice card directing customers to a nearby outlet for pickup. To retrieve your package, you will need to show a valid government issued photo ID which proves you are of age of majority and reside at the shipping address of the parcel.
Local Courier (Same/Nextday Shipping, Before/After 1pm, Direct to Door Delivery) - Select Locations Around the Greater Toronto Area
We have partnered with a local Toronto courier to service our GTA and select Southern Ontario regions’ orders. This shipping option will appear for qualified postal codes only. Please note that our local courier partner can only deliver to residential addresses.
You will be notified via text message, to the number listed on your account, when the order is picked up, along with a tracking link providing an estimated time of arrival. You will receive three follow up text messages: when the driver is en-route, less than 10 minutes away, and another letting you know when the driver has arrived. In the event that you miss a delivery, you will be required to respond to the text message you receive from them to coordinate a redelivery. The package will be returned to us if the third delivery attempt fails, and you will be contacted inquiring about a reshipment or refund as per our terms of service.
In order to receive your package from our local courier driver, you will need to show a valid government issued photo ID which proves you are of age of majority. Parcels may be left with someone residing in the same household who is over the age of majority, but unfortunately not in a mailbox or with a concierge.
Once your package has been picked up by our local courier, they will send your tracking information via text. Merchandise changes cannot be made. If you have a delivery address change request, please contact your driver directly. They will try their best to accommodate.
Lost or Damaged Packages
Lost In Transit
In the event that a package has exceeded its estimated delivery date by more than 21 business days, we will open up a claim on your behalf as the shipper of the item with the courier company.
Incorrectly Marked as Delivered
In the event the package is marked as delivered without having been received, please connect with anyone who might have retrieved it on your behalf (Ex: Concierge, Family Member, Roommate, etc) and review your tracking information to ensure that it has not been made available for pickup before contacting us with your inquiry. If you are unable to locate your missing package, you must notify us within 5 days of the marked delivery date in order to file a claim.
In an event if your package arrives damaged, please reach out to our customer service team within 5 days of delivery. We may initiate an investigation on a damaged package and you may be required to submit pictures of the condition the package arrived in. The courier may reach out to you for an inspection. Please monitor your emails and respond to communications from 180 Smoke and our courier partner.
A courier investigation may take up to 15 business days, or longer in complex cases. Unfortunately, we must wait until an investigation has been completed before resending or refunding the order.
For any inquiries relating to lost or damaged packages, please contact our customer service team for assistance.
All taxes will be applied subject to federal and provincial tax legislation.
Once a package has been returned to our warehouse due to a delivery failure (ex: Incorrect address, unclaimed order, etc) Customer Service will attempt to reach out to you at the email listed on your order offering the options of reshipment the parcel at the original shipping cost or a refund minus the original shipping cost and a 10% restocking fee. All orders eligible for free shipping will be charged a $10 flat rate for a reshipment.
Welcome to 180 Smoke
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