Shipping & Tracking

180smoke.ca offers everyday free shipping on all Canadian orders that are $49 and over, after discounts (before taxes and shipping).

Age of Majority Discounts (before taxes and shipping).

Canada Post is experiencing further may still be experiencing COVID related delays. Your patience is appreciated!

We comply with all applicable laws regarding the sale and distribution of tobacco, nicotine and/or related products. We can only service customers over the age of majority in their respective jurisdictions. Orders returned as a result of an underage purchase will be subject to a penalty in the form of a 50% refund.

 

Order Processing

After your order has been placed, you will be notified with an order confirmation email. Your order will be processed within 72 hours, subject to peak periods. Once your order has been  scheduled for delivery, you will receive an email informing you of how to track your package.

 

Order Tracking

You can check the status of your order by logging into your 180Smoke.ca account or visiting our order status page. Orders labeled as “Left the Warehouse” have been processed by our warehouse and scheduled for delivery. Your tracking number will indicate the delivery status of your order after it is picked up from our warehouse.

 

Shipping Options and Serviceable Areas

We offer various shipping options at checkout, please select the option that best services your needs. We currently ship to all Canadian post codes. Limited shipping options may be available in some areas. We do not ship to 180 Smoke retail locations, warehouses, freight forwarding companies or internationally

P.O. box orders can only be serviced through Canada Post by selecting Canada Post as your shipping option at checkout. You are required to visit your nearest Canada Post outlet for pickup and you will need to show a piece of valid, government issued, photo ID to confirm age of majority.

 

Free Shipping - $49

We offer everyday free shipping on all merchandise orders that are $49 and over, after discounts (excluding taxes). Qualified orders are shipped via Canada Post’s Expedited Parcel service or Local Couriers.

 

Discreet Shipping

All packages will be shipped under 2360149 Ontario Inc. and in plain packaging to protect your privacy.

 

Cancellations and Order Adjustments

Although we try our best to accommodate, orders cannot be canceled once the status has been marked as “Left the warehouse”. By placing an order with us, you acknowledge that your order, and delivery information is accurate.

To ensure order accuracy, any adjustments made to the items in your order will require you to place a new order. Our customer service team will be able to cancel and refund your previous order, at your request, so long as it has not left our warehouse. 

 

Exemptions to Guaranteed Delivery Times

Courier services we ship with cannot guarantee delivery times in the event of circumstances beyond their control and for which they cannot be held responsible. These include, but are not limited to: National Holidays, Inclimate Weather Conditions and Natural Hazards (ie: Floods, Wildfires, Hurricanes, etc).

 

Delivery and Order Pickup

In order to receive your package from the courier you are required to present a piece of valid, government issued, photo ID to prove age of majority. Some couriers may request a signature as proof of delivery. In the event that your order is transferred to a post office or pickup location, you will be required to claim it with a pickup notice from the courier and a piece of valid, government issued, photo ID confirming age of majority.

Packages cannot be left at the door or in a mailbox.

Same Day / Next Day (Before 1PM) Direct to Door Delivery (Excluding Sundays & Holidays) - Automatically Available to Select Locations Around the Greater Toronto Area

We have partnered with a local Toronto courier to service customers in the GTA and select Southern Ontario regions. This shipping option will appear for qualified postal codes only. Orders will be delivered the same day, from Monday - Saturday if placed before 1PM and delivered the next day if placed after 1PM.

Parcels may be left with someone residing in the same household who is over the age of majority, so long as they are able to provide a piece of valid, government issued, photo ID. If you have a delivery address change request, please contact our customer service department and we will try our best to accommodate.

Flashbox - GTA - Delivery between 4-10PM

You will be notified via text message, to the number listed on your account, when the order leaves the warehouse, followed by another when the parcel is en-route. The second text message contains a link to livetrack your driver and you will be called upon arrival. The package will be returned to us if the second delivery attempt fails, and you will be contacted inquiring about a reshipment or refund as per our terms of service.

 

Lost or Damaged Packages

Lost In Transit

In the event that a package has exceeded its estimated delivery date by more than 21 business days, please reach out to [email protected]. Our Customer Service department open up a claim on your behalf as the shipper of the item with the courier company. 

 

Incorrectly Marked as Delivered

In the event the package is marked as delivered without having been received, please connect with anyone who might have retrieved it on your behalf (Ex: Concierge, Family Member, Roommate, etc) and review your tracking information to ensure that it has not been made available for pickup before contacting us with your inquiry. If you are unable to locate your missing package, please contact [email protected]. You must notify us within 5 days of the marked delivery date in order to file a claim.

 

Damaged Packages 

In the event your package arrives damaged, please reach out to [email protected] within 5 days of delivery in order to initiate an investigation. You may be required to submit pictures illustrating the condition of the package and speak with a representative from the courier company.

 

Courier Investigation

A courier investigation may take up to 15 business days, or longer in complex cases. Unfortunately, we must wait until an investigation has been completed before resending or refunding the order. 

 

Taxes

All taxes will be applied subject to federal and provincial tax legislation. 

 

Unauthorized Returns

Once a package has been returned to our warehouse due to a delivery failure (ex: Incorrect address, unclaimed order, etc) Customer Service will attempt to reach out to you, at the email listed on your order, offering to reship the parcel or refund the order minus the original shipping cost and a 10% restocking fee. All orders eligible for free shipping will be charged a $10 flat rate for a reshipment

Welcome to 180 Smoke

Select your province to validate your age.